Customer Service Representative

FT Customer Service Representative

Join to apply for the FT Customer Service Representative role at National Fitness Partners.

Full‑Time:
Starting at $12 per hour.

Schedule 1:
Mon-Fri 5A to 1PM. Schedule 2:
Mon‑Thurs 3PM to 11PM, Fri 3PM to 9:15PM.

Hourly increases at 180 days, 1 year and every 6 months after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness—we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to active members and new members.
• Provide a clean, sanitized, and safe club environment.

• Growth opportunities – over 90% of our management team started as an entry‑level team member.
• Competitive pay and hourly increases at 180 days, 1 year, and every 6 months after the first year, based on anniversary date.
• Shift‑differential pay for select shifts.
• PTO for all employees.
• 401K retirement fund (employer match up to 4%).
• Health insurance options including health, dental, vision, family life insurance, and more.
• Basic life insurance & short‑term disability 100% company paid.
• Employee assistance program.
• Free employee Black Card membership, including one free Black Card membership for a direct family member.

Entry level

Full‑time

Other

Wellness and Fitness Services

Location:

Marion, IN

Salary range: $58,500.00 – $70,000.00