Financial Aid Counselor

Job Title

Financial Aid Counselor

Serves Indiana Wesleyan University’s National & Global and Wesley Seminary student populations in either the Marion or Indianapolis North financial aid office locations. Helps students navigate through federal, state, and institutional student aid application processes. Determines eligibility and awards federal, state, and institutional student financial aid. Communicates financial aid information and concepts to students and colleagues while respecting student privacy and security.

• Work closely with students to establish student financial aid eligibility and maintain a thorough understanding of need analysis and student financial aid eligibility requirements.
• Develop and finalize student financial aid award packages in a timely and accurate manner consistent with Indiana Wesleyan University awarding policies and procedures and in conjunction with federal and state regulations.
• Counsel students in‑person, by phone, or by email on rights and responsibilities regarding receipt of student financial aid and promote financial literacy with professionalism and a customer service orientation; answer questions regarding maximizing aid eligibility and explain and advise regarding available and beneficial options and required actions.
• Complete review for verification and other general aid eligibility processes.
• Analyze complex situations and resolve problems, understand and anticipate customer service needs with regard to student funding options.
• Maintain practical current knowledge of statutory and regulatory requirements regarding student financial aid, other aid agencies, and the university and apply this knowledge accurately to student financial aid packages.
• Work well both independently and within a team; possess and model good communication and relational skills; work cooperatively with others.
• Use tact, diplomacy, sensitivity, and good judgment in dealing with all customers and relate well to a diverse student population.
• May require some evening work and occasional travel; represent the office in outreach events as needed.
• Use a university‑issued laptop computer to enable the ability to work remotely as required.
• Serve as back‑up for other financial aid counselor and support staff functions; perform other duties as assigned.

Strong Christian commitment
; adherence to the IWU Community Lifestyle Statement is required.

• Bachelor’s degree or equivalent transferable work experience and skills.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures.
• Proficiency‑level experience with office management software, enterprise software, and various web‑based communication and informational systems.
• Proven ability to effectively convey technical information in a call center environment, through email correspondence, and through in‑person interactions.

• Knowledge of federal, state, and institutional student financial aid administration.
• Comfortable working in a technology environment and a coordinated call center office setting.
• Attention to detail and accuracy.
• Understanding and application of complex student aid requirements and concepts.
• Capacity to work independently and within a team environment.
• Effective oral and written communication skills.
• Ability to keep sensitive information secure and private.
• Sound problem solving and analytical skills.
• Fluency in Spanish as a second language desirable.

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2). The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Employees will be required to follow other job‑related instructions and to perform other job‑related duties requested by their supervisor in compliance with Federal and State Laws.

Advertised: 12 Dec 2025 Eastern Standard Time
Applications close: 18 Jan 2026 Eastern Standard Time