IT Support - Marion

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Make Your Mark at Prysmian! This position is responsible for responding to hardware/software inquiries for Local System Administrators support team. This team manages, configures and supports end user devices including but not limited to desktops, laptops, tablets, thin clients, printers, monitors, as well as troubleshoot and support Microsoft Office applications, updates to various third-party software and Endpoint security definition updates. This position is asked to participate and, in some cases, act as a project lead on various IT projects such as applications upgrades and infrastructure refreshes.

Nature & Scope:
The Local System Administrator (LSA) is responsible for installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

Specific

Job Duties:

Troubleshoot all computer related problems

Perform daily system monitoring, verifying the availability of all hardware, server resources, systems and key processes

Install work stations, software and peripherals

Create, change, and delete user accounts per request

Provide support per request from various end users. Investigate and troubleshoot issues

Manages desktop, laptop, mobile devices, printer hardware and software inventory, including installation, refurbishment and maintenance.

Manages hardware and software for workstations and provides user support including problem-solving technical issues. Ensures corrective actions are implemented and hardware/software are functioning for various plant Manufacturing Execution Systems solutions.

Performs desktop system maintenance such as repair and recover from hardware or software failures, Operating System upgrades, desktop images, etc.

Manage to quickly resolve all LSA incidents and requests and coordinate and communicate with users

Responds to user queries, answers questions, and resolves hardware and software problems

Implements corrective actions from remote sites or guides users through corrective action

Works with corporate HQ staff on any new software/hardware deployments.

Documents standardized user (internal customer) processes and procedures and "how to" documentation.

May be required to support critical systems after hours, nights and weekends and respond to emergencies on a 24/7 basis.

Knowledge/

Skills:

5+ years’ experience in system administration and computer technical support desired, 2+ years minimum.

Good analytical and troubleshooting skills

Ability to multi-task, prioritize and meet deadlines

Must be highly motivated and function with little supervision

Excellent communication skills

Ability to adapt to current technologies and maintain technical skill levels.

Ability to effectively communicate, both orally and in writing, including using proper grammar, spelling and punctuation (e-mail), with tact and diplomacy.

Ability to manage conflicting priorities and customer expectations.

Ability to use good judgment,…