Vice President of Retail Operations

Base Pay Range

$/yr - $/yr

Marion, IN

Slingshot is dedicated to ensuring every student has access to essential course materials by the first day of class at an affordable price. The company specializes in Equitable Access course material delivery models and provides services for campus store, mailroom, and print operation management. By offering customizable solutions, Slingshot supports institutions with the tools and resources they need to meet their unique campus requirements.

With offices and warehouses located in Central Indiana and Las Vegas, NV, Slingshot continues to serve educational communities with efficiency and commitment. Learn more at

The Vice President of Retail Operations provides strategic and operational leadership across all retail locations. This role oversees the Directors of Retail Operations, store support, and key initiatives to drive performance, profitability, and adherence to company standards. Primarily an internal-facing role, the position focuses on optimizing retail processes, personnel development, resource allocation, and team leadership to support scalable growth and exceptional customer experiences.

• Coordinate generation schedules with Operations, Account Management, and Directors of Retail Operations to ensure seamless execution.
• Partner with the President of Retail to establish budgets for each Director of Retail Operations and oversee payroll and incentive programs.
• Create and manage a store manager development and training plan.
• Approve all potential manager offers for employment at Slingshot.
• Manage and mentor Directors of Retail Operations, fostering accountability and leadership growth.
• Oversee store support functions and ensure efficient communication across retail teams.
• Lead planning and execution for the annual Manager’s Conference.
• Store onboarding with Account Managers.
• Store remodels with the Remodel Team.
• GM promotions with the VP of GM Products.
• Director of Retail Operations site visits and follow-up actions.
• Oversee development of the annual store calendar and report on initiative performance.
• VP of Store Development
• Strategic Operations Team
• Retail Specialist Team
• Directors of Retail Operations
• Store Managers
• Consolidate and distribute store manager communications to ensure alignment and clarity.
• Driven to establish and maintain high operational standards.
• Strong leadership and coaching skills.
• Highly organized and detail-oriented.
• Decisive communication with ability to set a positive influence across internal departments.
• Steadfast, adaptable, and effective in seeking and managing change.
• Holds self and others accountable to performance and quality standards.
• Willing to confront and hold individuals accountable while enabling them to achieve more than they thought possible for themselves.
• Execution oriented - understands that we don't need massive wins everyday, but we do need to make progress everyday. Like compounding interest, daily improvements are incredibly powerful.
• Understands the Company's business rationale and strategies, and can apply them to daily tasks.

Executive

Full-time

Sales and Business Development

Higher Education