Specialist - One Stop Student Accounts

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Active FT Staff Marion, OH, US

Salary Range: $19.39 To $20.36 Hourly

The Student is….

The most important person at MTC

Without students, there would be no need for our positions.

…not a cold enrollment statistic,

But a flesh and blood human being with feelings and emotions like our own.

…not someone to be tolerated so we can do our thing.

The student is our thing.

POSITION SUMMARY

Under the direction of the Controller, the Specialist – One Stop Student Accounts provides comprehensive student account and financial services within the College's L1NK One Stop Center. The position supports students, faculty, and staff with student accounts, tuition and fees, payments, refunds, financial aid posting, third-party sponsor ships, payment plans, collections, and related services.

The position is cross-trained in other One Stop functions and collaborates with Admissions, Financial Aid, Registrar, Career Services, and other Marion Technical College departments to provide coordinated and responsive student support. The Specialist also provides backup support for assigned Business Office functions and contributes to continuous improvement of student-facing and Business Office processes.

ESSENTIAL JOB DUTIES, FUNCTIONS, AND RESPONSIBILITIES

One Stop and Student Customer Service

1) Provide timely, accurate, professional, and responsive assistance to students, faculty, staff, and other customers regarding student accounts, tuition and fees, payments, refunds, financial aid, registration-related charges, and other One Stop services.

2) Provide cross-trained One Stop services and coordinate coverage with other One Stop Specialists to ensure consistent and continuous customer service.

3) Serve as a primary resource for student account questions and investigate, resolve, or appropriately elevate account issues involving tuition, fees, financial aid, loans, scholarships, disbursements, refunds, and other charges.

4) Direct students and other customers to appropriate College departments and resources while maintaining a working knowledge of MTC services, policies, systems, and procedures.

5) Assist students in accessing and using MTC services, online payment systems, student account resources, and other technology.

Student Accounts Receivable

6) Monitor student accounts and identify unpaid balances requiring collection activity, registration cancellation, holds, or other appropriate action in accordance with Marion Technical College policies and established deadlines.

7) Prepare student balance reports and related communications, including payment reminders, notices, and other student account correspondence.

8) Maintain and update student account policies, procedures, communications, deadlines, and related information as directed.

9) Process and post anticipated and actual financial aid to student accounts in coordination with the Financial Aid Office; identify, research, and resolve discrepancies and errors.

10) Calculate and process tuition and fee adjustments resulting from schedule changes, withdrawals, cancellations, and other enrollment activity and process related refunds and adjustments.

11) Receive and process student payments; reconcile daily transactions and online payment activity.

12) Prepare, process, and distribute student refunds, emergency loans, expense reimbursements, and other authorized payments.

13) Prepare third-party sponsor invoices; monitor collections; apply sponsor agreements and benefits to student accounts; and serve as a liaison with sponsors.

14) Reconcile assigned Accounts Receivable general ledger accounts…