Customer Service Representative

Customer Service Representative

Marion, IA Full-Time Monday–Friday, 8:00 AM–5:00 PM On-Site

Join a family-owned business that treats you like family.

We're a family-owned commercial food service wholesaler, and we're looking for a Customer Service Representative who takes pride in solving problems and taking care of people. If you love talking to customers, staying organized, and being part of a close-knit team that actually values your time outside of work, we want to meet you.

• Predictable Monday–Friday schedule — no nights, no weekends, no on-call
• Family-owned culture where you're known by name, not a number
• Stable, steady work with a respected local wholesaler
• A team that supports each other and actually likes coming to work

• Be the friendly voice customers count on — by phone, email, and live chat
• Track down shipments and work directly with carriers to solve delivery issues
• Process returns and orders accurately, including web and small accounts
• Handle specialized orders for school districts and education agencies
• Support the Account Management team as new needs come up

• 1–3 years of customer service, logistics, or account support experience
• A dependable, detail-oriented pro who's comfortable with a fast-moving day
• Comfortable with CRM tools (Salesforce), carrier tracking, and order-entry systems
• High school diploma or GED
• Valid driver's license, reliable vehicle, and current insurance