Client Engineer & Operations Specialist

Who We Are We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team.

That’s where you come in!

Base Pay Range: $34 - $40/hour

As a Client Engineer & Operations Specialist, you support the design, administration, and maintenance of enterprise client management platforms while coordinating ticket visibility, remote-site technology needs, procurement activities, and status reporting.

• Administer client management platforms.
• Support operating system deployment and lifecycle management.
• Maintain client policies and configurations.
• Assist in software packaging and application deployment.
• Support patch management processes.
• Develop basic automation and scripting solutions.
• Participate in platform upgrades and modernization initiatives.
• Troubleshoot complex client issues.
• Maintain technical documentation and standards.
• Facilitate ticket monitoring, follow-up, and escalation to support timely resolution and accurate work visibility.
• Facilitate remote-site equipment and technology service needs with site contacts, support teams, vendors, and service providers.
• Facilitate hardware, software, and subscription procurement, including requirements, approvals, ordering, delivery, and renewal tracking.
• Provide regular status updates on assigned initiatives and tickets, including progress, risks, dependencies, and next steps.
• Other Duties as Assigned.

• 3+ years of client support or engineering experience.
• Experience with client management technologies.
• Basic Power Shell scripting knowledge.
• Understanding of device lifecycle management.
• Familiarity with enterprise security controls.
• Either CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) preferred.
• Hardware System experience:
  Intel Compatible PC’s and peripherals, Dell clients, Apple computers, printers.
• Operating Systems:
  Windows, Macintosh.
• Vendor Software:
  Microsoft Office, Security.
• Strong oral and written communications skills.
• Experience monitoring ticket queues and coordinating follow-up across technical teams.
• Experience coordinating remote-site equipment and technology service needs.
• Experience coordinating hardware, software, or subscription procurement and renewal activities.
• Strong organizational, documentation, and customer service skills.

• Client Engineering
• Technical Coordination
• Planning and Organization
• Problem Solving

Working in front of a computer screen for long periods of time.

Sitting for long periods of time.

Ability to work varying shifts as necessary to support business needs.

Lifting and moving computer devices up to 50 pounds as necessary.

Travel as necessary, up to 10%.

Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people.

The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements.

• paid time off
• medical
• dental
• vision
• 401k match (50% on the dollar up to 7% of employee contribution)

Dealer Tire is an Equal Employment…