Assistant Branch Manager

Career Opportunities with Collins Community Credit Union

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Careers At Collins Community Credit Union

Collins Community Credit Union, a growing organization is currently recruiting for an Assistant Branch Manager at our Marion Branch. This person will be a competitive, independent, "doer" who can problem solve and get things done through people. In this role, you will support the Branch Manager in driving performance, culture, and operational excellence. This role is responsible for assisting in coaching, developing, and reinforcing consistent behaviors across all frontline roles.

The Assistant Branch Manager serves as the primary back-up for all frontline positions and is fully capable of performing daily teller, service, and lending functions. This ensures seamless branch coverage, continuous member service, and consistent execution of standards.

Applicants must have valid work authorization for permanent employment in the U.S. without the need for sponsorship.

• Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives. Performs duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures.

• Provide consistent, real-time coaching to all frontline employees to improve service quality, member satisfaction, sales effectiveness, and referral behaviors.
• Assist in conducting structured one-on-one coaching sessions and participate in regular performance discussions to drive accountability and development.
• Reinforce expected behaviors, including needs-based conversations, product knowledge, and member relationship building.
• Partner with the Branch Manager to identify talent gaps, develop employees, and build a strong succession pipeline.
• Support onboarding and training of new hires and ensure alignment to branch standards from day one.
• Model best-in-class member interactions and demonstrate how to convert service conversations into relationship opportunities.

• Serve as the primary back-up for all frontline Retail roles
• Perform all duties associated with these roles, including transaction processing, account opening, lending support, and member service.
• Ensure continuity of service and operational consistency during absences, peak volume, or staffing gaps.
• Assist in balancing workload and maintaining service levels across the branch.
• Provide hands-on support to resolve member issues and model best practices for the team.

• Support the Branch Manager in executing daily operational priorities, audits, and branch goals.
• Assist with staffing coordination, scheduling, and coverage planning to optimize performance and efficiency.
• Review and approve transactions, account activity, and exceptions within assigned authority.
• Ensure procedures are followed and elevate risk, compliance, or operational issues as needed.
• Maintain a safe, secure, and compliant branch environment.

• Deliver and model exceptional, member-first service across all channels.
• Ensure the team consistently executes consultative conversations focused on member needs and outcomes.
• Handle escalated member concerns with professionalism and resolution focus.
• Ensure every member interaction supports long-term engagement and growth.

• Support achievement of branch goals for deposits, loans, referrals, and membership growth.
• Monitor daily team activity and reinforce expectations tied to branch KPIs.
• Coach frontline staff on identifying opportunities and converting conversations into measurable outcomes.
• Assist in driving consistent execution of sales behaviors across all roles.
• Partner with the Branch Manager to ensure alignment between daily activity and strategic objectives.

• Ensure adherence to all policies, procedures, and regulatory requirements.
• Review account openings, transactions, and lending activity for accuracy and compliance.
• Maintain strong controls and assist in audit readiness and fraud prevention.
• Uphold confidentiality and safeguarding of member data at all times.
• Model high standards of accuracy and risk awareness in all work.

• Foster a collaborative, accountable, and high-performing branch culture.
• Assist in leading team huddles, meetings, and…