Center Quality Assurance Supervisor

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology. Our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We’ve grown from 2 to 30+ locations in under 3 years, and we’re just getting started. If you want to grow your career with a high-energy team, this is a great opportunity.

As the Center Supervisor, you’ll be a key partner to the center leadership team and a visible leader on the donor floor, helping coordinate critical aspects of daily operations while ensuring a safe and welcoming experience. You will be a key part of the culture — jumping in wherever necessary and helping to create a positive environment for the team and our donors.

• Staff Supervision:
  Support leadership to manage the team of phlebotomists and physician substitutes to hit daily and weekly operational and compliance goals.
• Operational Oversight:
  Manage the flow of donors and employees to match the needs of the business (including adherence to SOPs, equipment functionality, etc.).
• Quality Assurance:
  Monitor compliance with both regulatory and company requirements for best practices, documenting any deviations from expected behavior.
• Donor
  
  Experience:
  
  Have an eye on the end-to-end donor experience.
• Training & Development:
  Help train new hires and provide ongoing education to staff on proper techniques, safety protocols, and customer service standards.
• Inventory Management:
  Assist with the management of supplies to ensure there are no disruptions to operations.
• Problem Resolution:
  Address donor or staff concerns promptly and elevate issues to the Center Leadership as needed.

Competitive pay + monthly bonus potential. Travel may include short-term travel for training or support at other centers.

• 3+ years of experience in a regulated or process-driven environment (e.g., manufacturing, clinical, or business settings).
• High school diploma, GED equivalent, or higher education.
• Ability to lift 50 lbs., sit or stand for extended periods, and enter cold environments (‑40 °C) for short periods.
• Ability to work day and evening hours, weekends, holidays and extended shifts as needed.

• A Detail‑Oriented Problem Solver – You take ownership, are excited to get in the weeds, and solve ambiguous, evolving tasks.
• An Empathetic Communicator – You adapt your style to different audiences, resolve conflicts calmly, and inspire others.
• A Development‑Minded Employee – You are self‑aware, curious, and have a track record of steep learning curves.
• A Data‑Driven Decision Maker – You are metrics‑driven, logical, and focus on critical decisions.

• Competitive compensation with bonus potential.
• Medical, Dental, and Vision insurance.
• Paid time off.
• Company paid holidays.
• Career growth opportunities.