Teller, Finance & Banking

Description

Job Title: Teller

Reports to: Branch Manager

Summary: Receives and pays out money, and keeps records of money and negotiable instrument involved in financial transactions by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Places holds on account for uncollected funds.
• Orders daily supply of cash, and counts incoming cash.
• Balances currency, coin, and checks in cash drawer at the end of shift and compares totals ensuring that all debits and credits equal.
• Explains, promotes, and cross-sells all Bank of Marion products and services.
• Open new accounts.
• Balances automated teller machine as required.
• Accepts loan payments, credit card payments, and treasury tax payments.
• Remains familiar with security procedures as directed by the bank’s Security Officer.
• Verify night depository bags and envelopes and maintains accurate transaction logs.
• Supervisory Responsibilities
• This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills – Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions.
• Written Communication – Presents numerical data effectively;
  Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities;
  Gives and welcomes feedback.
• Diversity – Promotes a harassment-free environment.
• Ethics – Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support – Follows policies and procedures.
• Planning/ Organizing – Prioritizes and plans work activities;
  Uses time efficiently.
• Professionalism – Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Applies feedback to improve performance;
  Monitors own work to ensure quality.
• Quantity – Completes work in a timely manner;
  Works quickly.
• Adaptability – Able to deal with frequent change, delays or unexpected events.
• Attendance/ Punctuality – Is consistently at work and on time.
• Dependability – Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments.
• Initiative – Asks for and offers help when needed.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals…