IT Pre-sales Executive

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About Us

At Welcomm Communications, we’re more than just a service provider. Our team is dedicated to supporting businesses, ensuring they have all the necessary tools to effectively communicate; we’re in the business of helping businesses connect to their customers. Their success is our success. This commitment is what truly brings a family feel to our business.

We are immensely proud to be known for our award-winning customer service and operational support, having been recognised as O2’s Business Partner of the Year for six consecutive years—an unprecedented accomplishment and we are committed to continuing this excellent service for our customers.

Our core values drive everything we do:

• People First:
  We take care of our people; the rest takes care of itself.
• Innovation:
  We drive progress using technology and creativity.
• Collaboration:
  
  We achieve more by working together.
• Trust (Integrity):
  We demonstrate integrity, through actions, not just words

We are Welcomm.

Role Purpose

As an IT Pre-Sales Executive, you will play a key supporting role in our sales process, using your growing technical knowledge to help identify and propose solutions that align with our customers' needs. You will assist in managing the lifecycle of IT opportunities, from discovery to close, helping to ensure customer satisfaction and contributing to our overall sales success.

Role Responsibilities

• Support the lifecycle of IT opportunities from initial scoping and quoting to working alongside IT Engineers to help ensure successful project implementation.
• Support sales teams in identifying and preparing IT opportunities for both prospective and existing customers. Focus on cross-selling and upselling during renewal opportunities to increase Welcomm’s revenue.
• Participate in on-site and off-site customer meetings, leveraging technical expertise to maximise deal closures.
• Assist the sales team to drive business development through one-to-one workshop meetings.
• Collaborate with the marketing team to produce marketing and sales collateral for the IT vertical.
• Develop IT training materials and deliver sessions to support ongoing internal development and new starter inductions.
• Take a commercially minded approach to all IT activities, ensuring alignment with revenue growth objectives and profitability. Contribute to Welcomm’s overall business performance through strategic sales, project delivery, and customer engagement.
• Stay informed about market trends and emerging products to provide management with recommendations for enhancing Welcomm’s portfolio. Collaborate with the Solutions Sales Manager to optimise IT focus and offerings, ensuring alignment with business goals.
• Liaise with the Solutions Delivery team to review specifications and ensure smooth handover before project commencement.
• Create and maintain documentation for each project and quarterly business reviews (QBRs) to support ongoing customer service and customer growth within Welcomm.
• Serve as a cultural ambassador, consistently embodying and promoting the company values.

Education and Skills/Qualifications

• Proven track-record in a pre-sales or technical consulting role within IT. (Essential)
• Strong understanding of IT Infrastructure (Servers, Endpoints, Networking), Cloud Technologies (Microsoft Azure) and Networking Concepts (Firewalls, Routers, Switches, Access Points). (Essential)
• Strong understanding of Windows Operating Systems (Windows Desktop and Windows Server).
• Strong understanding of Virtualisation Technologies (such as Hyper-V and VMware). (Essential)
• A valid UK Driving Licence (Essential)

Personal Attributes

• Customer-centric
• Technically apt
• Highly organised
• Strong commercial acumen

What We Offer

• Quarterly paid uncapped commission structure.
• An enhanced annual leave entitlement.
• The option to buy or sell days.
• Employee recognition events, awards, and incentives.
• Hybrid working (post probation).
• Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP).
• Retail and hospitality discounts through Perkbox.
• Partner discounts through O2 Open and O2 Priority

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Sales and Business Development
• Industries Telecommunications

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