Shift Leader - Superstore

Pay & Hours

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

We will schedule your contracted hours within the availability windows and give you three weeks’ notice of your shifts. We support flexibility if your available times match closely to our advertised windows.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to ensuring store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role.

• Work in a fast‑paced retail environment with a variety of products
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping ensure they leave the store with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop
• Maintain a great understanding of store performance and assist managers in delivering actions that improve operations
• Lead from the front and set a great example for your colleagues in everything you do
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers
• Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, completing duty cover, ensuring decisions are safe for everyone
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries
• Keeping the store clean, tidy and well‑presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, inclusive of everyone
• Providing great customer service by listening to customers and putting them first
• Keeping the team well‑informed and up to speed on communications, changes, or updates
• Staying knowledgeable about store performance and looking for ways to improve and simplify operations
• Coordinating store improvements and removing obstacles that hinder service
• Following health and safety routines and procedures, ensuring colleagues do the same
• Recognising and celebrating colleagues who provide great service

• To be a great role model, always giving thoughtful customer service that ensures every customer’s needs are met
• To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere
• To be a clear communicator, comfortable with using a variety of methods to keep the team well‑informed
• To be comfortable taking the lead and overseeing the store in the absence of a manager
• To be a good decision maker, flexible in thinking and comfortable handling change to ensure everything is right for customers and colleagues
• To be motivating and inspire the team to deliver beyond expectations
• To be curious and always on the lookout for ideas and opportunities to serve customers, communities and the planet better every day

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays)
• Request flexible working from day one
• 10% off and 15% at payday weekends – save up to £2,000 a year with the Colleague Clubcard
• Access to free wellbeing services with a range of resources to support mind, body and life
• Life cover of five times pay and award‑winning pension with matching contributions up to 7.5%
• Benefits to suit you – choose what you use, from discounts and shares to cycle‑to‑work schemes
• Uniform provided and policies to support all life moments
• Access to colleague networks that bring together diverse backgrounds;  for more information
• to read more about the benefits we offer

Our vision at Tesco is to…