Accounts Receivable Representative; Bilingual

Quadient Canada is seeking a Bilingual Accounts Receivable Representative to join our team. In this role, you will be responsible for supporting accounts receivable activities and ensuring timely collection of payments for services and goods provided to clients. This includes communicating with customers, monitoring outstanding invoices, and helping resolve billing issues.

• Coordinate activities related to the collection of delinquent accounts.
• Track and monitor outstanding invoices and past‑due accounts.
• Contact clients via phone, email, or mail campaigns to arrange payments.
• Reconcile accounts and investigate discrepancies when needed.
• Liaise with internal departments to resolve invoicing or processing issues.
• Conduct daily collection calls and maintain detailed records of collection activities.
• Perform account research and customer searches (skip tracing) when required.
• Negotiate payment arrangements with customers.
• Prepare regular and ad‑hoc reports on collection activities.
• Work toward achieving monthly collection targets.
• Support other accounting or administrative duties as assigned.

• Fluency in both French and English (spoken and written) is required.
• Minimum 3 years of collections and/or customer service experience.
• Strong administrative and organizational skills.
• Proficiency in Microsoft Excel, Outlook, and Word.
• Ability to manage multiple tasks in a fast‑paced environment.
• Strong analytical and problem‑solving skills.
• Excellent interpersonal and customer service skills.
• Ability to work collaboratively in a team‑oriented environment.

This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

• Flexible Work: hybrid work model blending office and remote set‑up for a balanced lifestyle.
• Endless Learning: access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: access our complimentary employee assistance program for mental health support.

Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.