Product Operations Specialist

Job Description

Role Overview This role sits within the Operations function, supporting a newly launched discount program. The primary focus is ensuring discounts are correctly applied, validated, and billed by leveraging internal systems, reporting, and close collaboration with cross‑functional teams. The role is highly operational, detail‑oriented, and system‑dependent, with a strong emphasis on accuracy, speed, and issue resolution.

• Support the ongoing operations of a discount program, ensuring discounts are applied accurately and consistently
• Review job orders and system data to validate that discounts have been properly applied prior to billing
• Investigate and resolve discount or billing issues by working cross‑functionally with internal teams (billing, accounting, operations, systems)
• Rely heavily on internal systems to track, verify, and correct discount applications
• Manage shared inboxes and incoming requests by:
• Reviewing emails
• Understanding the issue
• Identifying the root cause
• Implementing or coordinating the fix
• Identify operational gaps and collaborate with partners to mitigate future issues
• Report on trends, successes, and errors related to discount usage and billing accuracy
• Maintain organized tracking and documentation using spreadsheets and reporting tools

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 3–5 years of experience in an operations‑focused role, ideally supporting billing, accounting, pricing, or programs
• Strong ability to work quickly and accurately in a fast‑paced, operational environment
• High level of attention to detail, especially when working with billing and financial data
• Strong organizational skills, with the ability to navigate multiple systems and workflows
• Proven experience working cross‑functionally to solve operational issues
• Ability to learn new systems and processes quickly
• Strong Excel skills, including:
• Managing and organizing spreadsheets
• Working with existing formulas (e.g., VLOOKUP/XLOOKUP)
• Data sorting, validation, and reconciliation
• Experience operating at a manager level, with the ability to manage work independently (no people management required)
• Ability to work fully independently with minimal oversight

• Experience using tools such as:
• Salesforce
• Power BI
• Zuora
• Other billing or reporting platforms
• Prior exposure to discount, pricing, or promotional programs