Accounts Receivable Specialist

Vacancy Status: This job posting is for an existing vacancy.

Use of AI in Hiring: We use artificial intelligence tools to screen and assess applications as part of

our hiring process. Human recruiters review all results.

The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.

TNG benefits from a broad product suite, infrastructure, and industry expertise and has transformed the home purchase, sale, mortgage, and refinance process for consumers, lenders, realtors, and mortgage brokers.

Reporting to the Controller, the Accounts Receivable Specialist will work as a member of the finance team and be responsible for the accurate and timely invoicing of clients across multiple entities, the application of all payments received, and the reconciliation of revenue and costs. Working in a high-volume environment, the position liaises closely with clients, the sales team, and IT to ensure the billing process runs smoothly.

The position will be responsible for applying accounting principles and procedures, and ensuring appropriate accounting controls are maintained.

Core duties and responsibilities include the following. Other duties may be assigned.

• Generate and issue accurate client invoices for appraisal services across multiple entities in a high-volume environment, in accordance with agreed terms and billing schedules.
• Communicate with clients and the sales team to resolve billing questions, disputes, and outstanding balances in a timely and professional manner.
• Work closely with IT to identify, troubleshoot, and resolve invoicing bugs and system issues to ensure the billing process runs smoothly.
• Follow up on overdue accounts and manage collections activities, escalating aged or at‑risk balances as appropriate.
• Process and apply cash receipts for all payments received, ensuring accurate and timely posting to client accounts.
• Scan and deposit cheques, and maintain supporting records for all deposits.
• Perform revenue and cost reconciliations, including the preparation and posting of related accruals.
• Maintain and update client account and billing information.
• Reconcile client accounts on a monthly basis and investigate and resolve discrepancies.
• Prepare and post AR journal entries and support the month‑end close according to the month‑end schedule.
• Reconcile the AR subledger to the general ledger.
• Provide monthly AR aging reports to the Controller for review.
• Monitor incoming emails to the AR shared mailbox to ensure prompt response to client and internal inquiries.
• Develop and document standard operating procedures.
• Suggest and make recommendations for process improvements.
• Maintain knowledge of and adhere to all organizational policies including but not limited to data, security and health & safety policies.
• Other general accounting duties as assigned.

To perform the job successfully, an individual should demonstrate the following competencies (at varying skill‑levels as outlined by Management):

• Analytical
  - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
• Problem Solving
  - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills
  - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

• Customer Service
  - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills
  - Focuses on solving conflict, not…