Hybrid Benefits Administrator

Position: Manulife Hybrid Benefits Administrator Role
Become a key player at Manulife as a Hybrid Benefits Administrator. Navigate member inquiries and guarantee efficient benefits administration for diverse corporate clients.

As part of the Admin Advantage Administration team, you will manage complex eligibility requests and liaise between client needs and internal resources. This role is pivotal in fostering a client-centered focus, researching issues, and enhancing administrative processes.

Key Responsibilities:

• Act as Plan Administrator for large corporate clients

• Process eligibility requests and manage submissions

• Troubleshoot and resolve member-related issues

• Collaborate with teams to ensure timely solutions

• Provide thorough and accurate responses to client inquiries

Requirements:

• At least 3 years of experience in customer service

• Strong skills in MS tools and communications

• Capability to adapt and thrive in dynamic settings

• Proven problem solver with sound judgment

• Commitment to continuous improvement initiatives

Drive positive client outcomes through meticulous benefits administration and expert support.
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