Auction Office Customer Service Specialist

Support auction-day preparation at IAA by processing paperwork, maintaining records, and answering customer questions with professional communication.

IAA Customer Service Representatives support the administrative work behind successful live auctions and branch operations. This position includes processing orders and assignments, entering information into internal systems, referencing pricing and delivery details, and maintaining records. You will also handle customer requests through mail, telephone, and direct contact.

• Process paperwork for auction day and obtain required approvals
• Reference pricing and delivery information for customer support
• Enter orders and assignments into internal computer systems
• Set up new records and maintain existing records
• Complete filing, word processing, and related clerical duties

• Previous office setting experience is required
• Ability to communicate comfortably with customers
• Strong interpersonal skills and digital literacy
• Effective time management and independent work skills
• Professional appearance and positive attitude

Use administrative accuracy, digital literacy, and customer communication to help IAA prepare paperwork and support auction operations.