Customer Account Specialist II, Customer Assistance

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, you’re encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you with the pay details for this role.

At TD Canada Trust (TDCT) Customer Assistance, we collect on a variety of products that include both personal & small business banking arrears such as: credit cards, overdraft, personal loans, unsecured line of credit, mortgages, home equity line of credit, bridge loans, auto finance loans, small business vehicle lending & early-stage delinquency. Our role is to work with customers to help them resolve their financial difficulties, while collecting on the funds owing to TD.

Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

As the voice of TD, you’ll be passionate about understanding our customers.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.  strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.  

consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.  After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace.

Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.
** Job Requirements
** We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.  Must display a high professional manner, along with sound judgment, time - management and decision-making skills.  Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.

Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs.

Previous collection, credit experience and or call center and banking experience is an asset

Ability to work both independently and as part of a team. We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and  you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.

You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We’re hosting in-person training and onboarding sessions at 3500 Steeles Ave East, Markham Ont. for 6 weeks to ensure you’ve got everything you need to succeed in your new role. Learn new skills, grow your career, explore new opportunities across the Bank, and ultimately gain new perspectives to help…