Customer Service Representative Job Markham area,Ontario Canada,Customer Service/HelpDesk

Position: Customer Service Representative (12-Month Contract)

Who We Are

At BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As a leader in sustainable cleaning practices, we prioritize the use of eco-friendly products, innovative cleaning technologies, and energy-efficient methods that align with global environmental standards.

Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning Solutions, you become part of a forward-thinking company that values sustainability, continuous improvement, and a positive work culture.

Help us shape a cleaner, greener future through innovation, collaboration, and excellence.

SUMMARY

As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations.

KEY DUTIES & RESPONSIBILITIES

Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:

Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount

Greet customers warmly and make every customer feel like they are our number one client

Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements

Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution

Place, follow up and close work/supply orders according to established procedures

Keep accurate records of discussions or correspondence with customers

Prepare service reports by collecting and analyzing customer information

Build and maintain relationships with new and existing accounts

Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person

Provide general administrative and reception backup support

Work as a team player with fellow staff members to optimize productivity

Represent the company and what we stand for

Other duties as assigned

KNOWLEDGE & SKILLS

Demonstrated customer service skills

Bilingual - English and French a must

Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels

Professional, courteous, approachable manner with a "can-do" attitude

Good computer/data entry skills and knowledge of Microsoft Office Software

Ability to work in a fast paced environment to accomplish multiple goals

Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions

Self-disciplined and accountable with strong interpersonal skills

Ability to work independently and as a team

Ability to multi-task, prioritize work effectively and meet multiple deadlines

Effective attention to detail and a high degree of accuracy

Demonstrated ability to deal with change, make decisions and implement creative solutions

Post-secondary education in a related field or commensurate work experience

Past customer service and/or sales experience is preferred

This is a contract, full-time position with a salary range of $42,270 - $55,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

At BGIS Sustainable Cleaning Solutions we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS SCS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us n request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.


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