Customer Service Representative
Job in
Markham, Ontario, Canada
Listing for:
MNP
Full Time
position
Listed on 2026-01-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 17.8 - 20 CAD Hourly
CAD
17.80
20.00
HOUR
Job Description & How to Apply Below
Job Details
Description
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Make an impact with our Enterprise Risk team as a Customer Service Representative. This diverse team of professionals utilizes leading-edge industry knowledge to assist clients in mitigating risk. You’ll provide ticket fulfillment and draw control services that assists clients in strengthening their reputation and maintaining compliance while balancing risk and control. Please note that this opportunity is a 5-day in office role.
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.
Responsibilities
Provide exceptional inbound/outbound customer service to callersHandle concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionReceive and respond to inbound e-mail; gather and verify required informationProvide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be takenEnsure proper security procedures are followed on all e-commerce customer interactionsResolve customer complaintsCreate and update customer files in a customized databaseSkills and Experience
Completion of post-secondary school5 years working in a Customer Services Setting and/or Call CentreAbility to listen attentively and to use information provided by customers to tailor responses and actions to meet their specific needsMinimum typing speed of 25 WPM with high degree of accuracyAbility to work under pressure and meet deadlinesBilingualism (French and English) is considered to be an assetThe salary range for this role is $17.80 - $20.00/hour
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