Bilingual Customer Service Representative; Eng/Fre
Job in
Markham, Ontario, Canada
Listing for:
BGIS
Full Time
position
Listed on 2026-02-13
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Call Center / Support
Job Description & How to Apply Below
Position: Bilingual Customer Service Representative (Eng/Fre)
Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
Further information is available at
SUMMARY
The Bilingual Customer Service Representative (Eng/Fre) provides customer service and front-line support to clients with respect to the maintenance and operations of their buildings. Specific responsibilities include but are not limited to handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.
The Operations Centre is a critical environment within BGIS Canada, responsible for receiving and dispatching facilities service requests for its clients – 7/24/365. The work environment is fast-paced and client-service focused. In order to ensure ongoing performance success, Operations Centre team members are measured against service delivery metrics.
KEY DUTIES & RESPONSIBILITIES
Learns client account details, the service request/work order management systems, the telephony system and Operations Centre policies, processes and operating proceduresFills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managersAssesses and accurately assigns level of priority to facilitate timely fulfillment of service requestsLearns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties.Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and communication of information.Provides customer service support in either English and FrenchParticipates in program initiatives undertaken by the Operations CentreMaintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.May be required to demonstrate Operations Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.May be required to provide training to new Team Members.Other duties as assigned.Work Hour Availability Requirements
7 days a week, 24 hours a day, 365 days a year environment requiring open availabilityRotating shifts between 6:00am and 11:00pmWeekends and holiday work availability on a rotational basisMay be required to work overtimeKNOWLEDGE & SKILLS
High school completion plus a specialized technical or business course.Job Related
Experience:
One year or lessDemonstrated language proficiency (both verbal and written), including proper grammar, spelling and punctuation. Clear and effective communication skills.Basic understanding of the facilities/property management industry and knowledge of facility operations and maintenance, an asset.Strong customer-service orientation and customer service skills.Demonstrated ability to learn new processes, tools and other relevant information quickly, with proven ability to apply learning to the job.Ability to work in a fast-paced, multi-client environment with ability to apply various client-specific business processes to individual service request situations.Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem solving skills.Demonstrated organizational skills.Ability to sustain concentration over a prolonged period of time and pay attention to details.Demonstrated computer proficiency including solid keyboarding skills.Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.The successful candidate…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
