Aviva Bilingual Customer Service Associate

Become a vital part of Aviva Canada's team as a Bilingual Customer Service Associate. Specialize in supporting Licensed Insurance Advisors through effective inbound call management in a hybrid model.

This role demands fluency in both French and English, utilizing your 1-2 years of experience in a contact center to navigate customer inquiries successfully. Your ability to clarify billing issues through empathetic communication will enhance customer satisfaction. Take ownership of client relationships while ensuring accurate resolutions.

Key Responsibilities:

• Handle 30-40 incoming calls daily with care

• Deliver outstanding service to insurance advisors and clients

• Collaborate on resolving billing discrepancies

• Act as an ambassador during customer interactions

• Identify customer needs and provide timely solutions

Requirements:

• Proficient in French and English for effective communication

• 1-2 years experience in a contact center, ideally in insurance

• Capacity to manage multiple tasks in a fast-paced environment

• Strong communication skills via phone and email

• Skilled in Microsoft Office and online applications

Advance your career while providing top-notch customer service at Aviva Canada.
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