Customer Service Representative

Location: Markham, ON Salary: $65,000–$75,000 CAD per year

Job Type: Full-Time

We are seeking a Customer Service Representative who is detail‑oriented, ambitious, curious, and a strong communicator. The ideal candidate is a self‑starter and critical thinker who thrives in a fast‑paced environment and can support multiple production sites with professionalism and efficiency.

In this role, you will engage directly with customers to understand their needs, provide product and service guidance, and support them in making informed decisions. You will also manage a variety of sales‑related administrative tasks, including data entry, forecasting, documentation, and reporting. This position oversees the full order‑to‑delivery process and requires strong time‑management skills. (This is not a call‑center position.)

• Professionally engage with customers to understand needs and provide product/service guidance.
• Respond to customer inquiries via phone and email, resolving issues efficiently.
• Complete Customer Complaint Forms (CCFs) and ensure proper follow‑up and resolution.
• Oversee order fulfillment from entry to delivery, monitoring progress and addressing delays.
• Perform sales‑related administrative tasks including data entry, documentation, and reporting.
• Accurately enter purchase order details into internal systems for fulfillment and billing.
• Collaborate with internal teams such as sales services, production, logistics, and sales to ensure seamless service delivery.
• Perform additional duties as assigned.

• High School Diploma or GED required;
  Associate Degree preferred.
• 3–5 years of experience in a related customer service or administrative role.
• Experience in manufacturing customer service or similar production environments is an asset.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook.
• Strong time‑management and organizational skills; able to manage multiple priorities.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• No leadership responsibilities associated with this role.