Client Service Supervisor

Join Bayshore Home Health as a Client Service Team Lead in Markham, Ontario. Oversee client care scheduling and manage a skilled team in a hybrid work environment.

In this vital supervisory role, you will coordinate the schedules for caregivers while ensuring high-quality client support. This position demands a minimum of two years of customer service experience, particularly in healthcare settings. The role requires flexibility with shifts that include days, evenings, and weekends to meet client needs.

Key Responsibilities:

• Supervise and coordinate caregiver schedules among the client service team

• Provide training and support for Client Service Coordinators

• Manage client inquiries and schedule updates effectively

• Handle scheduling conflicts and client issues with care

• Maintain precise scheduling records and documentation

Requirements:

• Secondary School Diploma required

• At least 2 years of relevant customer service experience

• Preferred background in a supervisory capacity

• Strong organizational and communication skills

• Flexibility to work rotating shifts, including weekends

Support Bayshore Home Health in delivering exceptional client services through effective scheduling and team management.
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