Bilingual Customer Service Representative

Bilingual Customer Service Representative job opening in Markham, ON (English/French)

Adecco Professional Staffing is currently partnering with an established client to find bilingual talent for a Bilingual Customer Service Representative position in Markham, ON. Candidates should have 2-3 years experience in a busy corporate or call‑center setting and be able to support corporate and consumer clients over the phone and via email/chat. The role begins as a one‑year temporary hire with high potential for extension or a long‑term position.

Working hours are Monday to Friday, 8:30 am‑5 pm (no evenings or weekends) with a hybrid model of two days remote and three days in‑office.

• Respond to incoming calls in a professional and diligent manner in both English and French.
• Answer questions, inquiries and resolve problems/issues in a positive, time‑sensitive way.
• Process customer orders in an order entry system; assist customers with online order steps where applicable.
• Respond to email inquiries, chat and orders in both English and French.
• Build and maintain customer relationships to ensure business retention and growth.
• Serve a mix of business professionals, consumers and retailers.
• This is NOT a sales position.

• At least 2‑3 years experience in a customer‑service role, preferably call‑center or corporate with high volumes.
• Bilingual French/English – written and spoken proficiency in both official languages.
• Related post‑secondary education or relevant work experience (experience in pharmaceutical, medical device or general medical industry is an asset).
• Excellent interpersonal skills; suitability for a small team environment is key.
• Ability to manage multiple priorities, work under pressure and meet deadlines.
• Strong MS Office skills and willingness to learn other PC applications; experience with SAP or other order‑management tools is a strong asset.

Hybrid work model, positive work culture, opportunity to extend or more, free parking or proximity to a YRT stop, hourly pay rate of $28‑31 per hour plus vacation pay, and options for benefits after 600 hours plus more. Our client values a busy yet business‑casual office setting.

At Adecco we encourage applications from all backgrounds and identities. Our purpose is simple: to make the future work for everyone. We celebrate diversity and make every voice matter.