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Training Lead in Customer Relations at Honda
Job in
Markham, Ontario, I3P, Canada
Listed on 2026-06-13
Listing for:
Honda Canada Inc.
Apprenticeship/Internship
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
As the Customer Relations training lead, you will craft and deliver instructional materials for onboarding, ongoing skills training, and case management. Your leadership will directly impact associate performance during their nesting period. Familiarity with various training methods and strong communication skills are essential for collaboration with different departments.
Key Responsibilities:
• Develop effective training materials for new hires
• Oversee nesting periods for associates
• Facilitate continuous training for skills improvement
• Support case management for higher tiers
• Perform other assigned duties from management
Requirements:
• Related college diploma required
• Minimum of 5 years in call center environments
• Bilingualism (French/English) is advantageous
• Strong background in training techniques
• Ability to cultivate positive relationships
This position is pivotal in shaping the skills of future Customer Relations specialists, ensuring seamless integration into Honda Canada.
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