Bilingual Customer Service Specialist

Join Stormtech Performance Apparel as a Bilingual Customer Service & Decoration Specialist, delivering exceptional support to clients in both French and English. You will ensure smooth order processing with strong attention to detail.
In this pivotal role, you will manage customer interactions via email and phone while taking ownership of their inquiries. You will thrive in a fast-paced environment where balancing multiple priorities is key. Your expertise in customer service will directly contribute to fostering trust and reliability with Stormtech's valued clients.

Key Responsibilities:

• Communicate professionally with customers in French and English

• Process customer orders with accuracy and detail

• Resolve inquiries and concerns promptly and effectively

• Collaborate with internal teams for smooth order execution

• Monitor order progress to ensure timely delivery
Requirements:

• Bilingual proficiency in French and English

• Previous experience in customer service or order management

• Strong attention to detail and organizational skills

• Ability to manage high email and phone volumes

• Familiarity with Salesforce or similar CRM systems
Utilize your bilingual skills and customer service expertise to enhance the customer experience at Stormtech.
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