Call Centre Billing Representative

Begin your career in customer service as a Call Centre Billing Representative in Markham, ON. Join a leading insurance and financial services organization where you will handle billing inquiries and resolve customer issues each day.

In this role, you will manage approximately 50 inbound calls daily, ensuring each customer receives professional and empathetic assistance. Your experience will help you investigate billing discrepancies with insurance partners, acting as an ambassador for the company. You'll work in a supportive environment from Monday to Saturday, adapting to various customer needs with effective communication.

Key Responsibilities:

• Handle around 50 inbound calls daily with empathy

• Investigate and resolve billing discrepancies thoroughly

• Communicate effectively via phone and email

• Gather information to enhance customer interactions

• Support inbound billing inquiries professionally

Requirements:

• 1-2 years experience in a contact center

• Strong multitasking skills in a fast-paced setting

• Adaptable to changing work environments

• Excellent professional communication skills

• Proficiency in Word and Excel applications

Elevate your customer service and problem-solving skills in a rewarding role in Markham.
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