Insurance Billing Customer Service Representative

Enhance your customer service skills with a role as an Insurance Billing Representative. This full-time position in Markham offers hybrid work, focusing on inbound inquiries and account support.

In this role, you will manage billing inquiries and provide exceptional service to insurance agents, branch staff, and customers. You'll investigate billing issues while handling around 50 calls daily, ensuring a positive customer experience. Strong communication and organizational skills are essential for success in this dynamic insurance environment.

Key Responsibilities:

• Provide customer service to Licensed Insurance Advisors and Contact Centre staff

• Investigate and resolve billing discrepancies with partners

• Support inbound billing inquiries professionally

• Communicate effectively through phone and email interactions

• Take ownership of customer inquiries for resolution

Requirements:

• 1-2 years in a contact centre, preferably insurance or banking

• Ability to multitask in a fast-paced setting

• Strong communication and problem-solving skills

• Proficient in Microsoft Excel and word processing

• Flexible for rotating shifts including evenings and weekends

Maximize your skills and assist customers in the insurance sector as part of a dedicated team.
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