SpaSoft Support Manager Phoenix

Lead the Spa Soft support team in providing exceptional customer service as a Support Manager in Phoenix, Arizona. You'll manage support cases, mentor staff, and ensure optimal service delivery.

In this key management role, you will oversee a team dedicated to excellence in customer support within Spa Soft. Your responsibilities will include analyzing support cases, delegating tasks, and maintaining an efficient work environment. With a focus on technical training and team development, you'll ensure staff is up-to-date on software changes, while creating an accessible and effective support system.

Key Responsibilities:

• Lead the Spa Soft support team to ensure customer satisfaction

• Manage case workloads and delegate support tasks

• Train and mentor staff on technical and customer service skills

• Analyze and prioritize support requests

• Create and maintain technical documentation

Requirements:

• College degree or equivalent experience

• Two years of IT experience in hospitality

• Strong knowledge of networks and database systems

• Excellent customer service and communication skills

• Detail-oriented with a problem-solving ability

Drive efficiency, elevate customer service, and lead your team as a Spa Soft Support Manager in Phoenix.
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