Customer Service at J&J Vision

Position: Customer Service Role at J&J Vision
Elevate customer experience as a Customer Service Representative with J&J Vision in Markham, Ontario. This pivotal role involves managing order fulfillment and inquiries via multiple channels.

As a 12-month fixed-term contract representative, you will support both customers and internal departments to enhance service quality. Your primary focus includes order processing, resolving customer issues, and providing product insights. With a strong analytical mindset, you’ll help improve organizational processes and maintain efficient customer interactions.

Key Responsibilities:

• Process customer orders via phone, email, fax, or EDI

• Resolve queries and complaints with a problem-solving attitude

• Advise on product availability and inventory

• Partner with internal teams for process improvements

• Analyze service metrics to identify enhancement opportunities

Requirements:

• Minimum of high school diploma

• At least 2 years in customer service

• Proficiency in SAP and Microsoft Office

• Strong communication and planning skills

• Detail-oriented with a customer-first approach

Contribute to enhancing customer satisfaction while thriving in a fast-paced environment at J&J Vision.
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