Customer Service Representative

Position: Customer Service Representative at Umicore
Become a key player at Umicore as a Customer Service Representative. This role involves assisting customers with pricing, processing orders, and providing product information while ensuring high-level support.

Umicore is looking for a dedicated Customer Service Representative who will support customers through daily inquiries, assist with order processing, and provide administrative support. You will communicate new product offerings and maintain customer records to deliver exceptional service. This position is essential to ensuring customer satisfaction and requires excellent communication skills.

Key Responsibilities:

• Provide daily pricing and quotes to customers

• Process and enter customer orders efficiently

• Handle incoming inquiries and administrative tasks

• Maintain updated records for customer accounts

• Resolve product or service-related issues promptly

Requirements:

• College diploma in business administration or similar

• Previous experience in sales or customer service

• Excellent English communication skills

• Advanced proficiency in MS Office applications

• Strong attention to detail is essential

Ensure customer satisfaction through effective service delivery and meticulous order management at Umicore.
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