Job Description & How to Apply Below
Employment Details
Location:
Thornhill Community Centre
Hours:
Evenings & Weekends
Position Type:
Temporary Part-Time
Job Summary
Under the direction of the Community Manager, this position is responsible for providing a consistent level of front‑line customer service to visitors, rental clients, researchers, group tour and program organizers, suppliers, trades people and others requesting information at our Markham community centres.
Job Duties
Receives and accurately handles customer requests (phone, in person and/or via email) and provides information about the site, current events, rentals and other activities.
Following detailed procedures, assists patrons with the registration process by reviewing program details with patrons, checking on system for program availability, issuing receipts to patrons and forwarding application forms and cheques to the Contact Centre.
Sells and processes rental and programming services ensuring the staff and facility resources are available. Receives cash and records sales in an automated ‘Point of Sale’ system.
Ensures clean and safe conditions in the front office and general reception area; reports facility issues to maintenance and/or appropriate staff.
Assists Customer Service Supervisor with registration desk and/or facility openings when required, which may include assisting with registration area/facility closings, checking to ensure all buildings are locked, alarms set and assets secured.
Ensures an adequate supply of program and promotional materials to provide to the public and notifies appropriate staff when supplies are low.
May conduct facility tours and provide information on promotion packages.
Other duties as assigned.
Qualifications
Enrolled in or partial completion of High School
Some prior experience in the capacity of serving customers
Minimum age of 16 years at the start of employment
Current certifications in Standard First Aid OR Intermediate First Aid with CPR C or AED is required.
Drivers Licence is an asset
Superior customer service and communication skills and sensitivity to interact with a diversity of patrons in a courteous and efficient manner
The ability to work a diverse group of volunteers of various ages, cultures and skill levels. Computer skills an asset
Core Behaviours
Service Excellence:
Meets or exceeds service standards when interacting with customers in the community and in the organization.
Change &
Innovation: Responds positively and professionally to change and helps others through change
Teamwork & Relationship Building:
Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships
Communication:
Communicates in a clear, professional and respectful way; demonstrates active listening
Accountable & Results Oriented:
Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation
Management & Leadership:
Demonstrates self‑management, professionalism and engagement; leads by example
Other Requirements
As a condition of employment, you will be required to provide a satisfactory Vulnerable Sector Screening (VSS) / Vulnerable Sector Check (VSC) letter.
Vacancy
Temporary Vacancy
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