Customer Relations Specialist at BMW

Become a pivotal Customer Relations Specialist at BMW Markham, where customer service is at the forefront of our operations. Utilize your excellent communication skills and problem-solving abilities to enhance the customer experience.
In this role, you will assist customers in making service appointments and providing key information about dealership offerings. Your responsibilities include greeting customers, managing phone inquiries, and assisting with complaints effectively. A strong focus on customer satisfaction will help you excel within our supportive team.

Key Responsibilities:

• Greet customers and ensure top-notch service

• Direct incoming calls and deliver messages

• Provide accurate dealership information to callers

• Answer service questions or escalate if necessary

• Resolve customer complaints with care and integrity
Requirements:

• Mandarin fluency preferred

• Mandatory call center experience

• Proficient in Microsoft Office software

• Knowledge of dealership tools is advantageous

• Prior automotive industry experience preferred
Contribute to BMW Markham's commitment to exceptional customer service and support.
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