Bilingual Customer Service Representative

Bilingual Customer Service Representative (FR/EN)

Location: Markham/Richmond Hill, ON

Salary Range: $28-$30 Per hour + Full Benefits

Who Are We? We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.

Why Are We Looking for You? We are proud to support our esteemed client in hiring a Bilingual Customer Service Representative for an exciting opportunity in the Markham / Richmond Hill area. This is an excellent opportunity for a customer service professional who thrives in a fast-paced environment, enjoys being part of a collaborative team, and is comfortable working in a hands‑on industrial setting - not a traditional quiet office environment.

If you enjoy variety in your day, solving customer problems, and being part of a hardworking team that keeps operations moving, this could be a fantastic fit.

• $28–$30 per hour
• Full-time permanent position (40 hours/week)
• Fantastic company-paid benefits package
  
  Excellent vision coverage and strong overall healthcare plan
• 2 weeks vacation
• Stable long-term opportunity with a well-established company
• Collaborative team environment with strong support
• Opportunity to work in a dynamic, fast‑paced setting where no two days look exactly the same

• Provide bilingual customer service support in English and French via phone, email, and in‑person interactions
• Support customers with inquiries, orders, product information, and issue resolution
• Process orders accurately and efficiently within internal systems
• Work closely with internal teams including operations, warehouse, and logistics to ensure smooth customer experience
• Assist with shipping documentation, packing slips, and customer order coordination
• Handle walk‑in customer and driver interactions professionally and efficiently
• Help resolve service issues, delivery concerns, and order discrepancies
• Maintain accurate records, notes, and customer communications
• Support the broader team with additional administrative and customer support duties as needed

• Fully bilingual in English and French (written and verbal)
• 2+ years of customer service, inside sales support, or order desk experience
• Comfortable working in an industrial, warehouse, manufacturing, or distribution environment
• Strong team‑player mentality with a willingness to jump in where needed
• Professional communication skills with the ability to manage different personality types
• Strong organizational skills and attention to detail
• Experience with ERP or CRM systems is an asset (Dynamics 365 experience is a plus)
• Ability to thrive in a fast‑paced, hands‑on environment