Customer Service Representative; Ontario

Position: Customer Service Representative (12 month Fixed-Term Contract Ontario
# Customer Service Representative (12 month Fixed-Term Contract) Markham, Ontario
7037-AMO Canada Company Legal Entity Full Time junior

CAPosted 2 days ago##

Role Overview
7037-AMO Canada Company Legal Entity is hiring a entry-level Customer Service Representative (12 month Fixed-Term Contract) Markham, Ontario. This is a full-time role in CA. posted 2 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoring

Excel

SAPORAccessibility

Supply Chain Inventory Compliance At Sign  up free to auto-tailor your resume with all these keywords and get a higher ATS score##

Job Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at  As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function:
Customer Management Job Sub Function:
Customer Service Operations Job Category:
Professional All Job Posting Locations:
Markham, Ontario, Canada

Job Description:

About Vision Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life.

Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime. Your unique talents will help patients on their journey to wellness. Learn more at  We are searching for the best talent for a Customer Service Representative (12 month fixed-term contract) to join our J&J Vision team. This position is based in Markham, Ontario, Canada.

Purpose:

The Customer Service Representative acts as a pivotal, meaningful link between customers and J&J. In a collaborative team setting, the CSR manages all order fulfillment activities, answers incoming calls, investigates claims and issues, and processes returns. They partner with customers and sales colleagues to ensure transactions are completed promptly and in line with policies, while proactively communicating important information. The CSR provides support by analyzing, processing, and responding to inquiries from both customers and the sales team.

This role handles orders and inquiries as needed whether by phone, fax, or email and oversees both inbound and outbound calls. You will be responsible for:
Processing all customer orders by phone, fax, email, or EDI; validate data for pricing, terms, exceptions, and special shipping requirements; validate certification where applicable; process from entry through shipment and invoicing. Resolving all customer queries and complaints on orders and invoices with a problem-solving mindset. Support providing alternative recommendations and solutions to improve organizational processes. Advise customers on product availability and inventory status.

Partner with multiple internal epartments with an adaptable mindside to enable process improvement. Lead investigations to determine root cause of issues and implement systemic corrective actions. Analyze order trends, claims, and service metrics to identify opportunities for…