Bilingual Customer Service III - CAD

We are looking for a bilingual customer service representative to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity offers a hybrid schedule and focuses on delivering responsive, accurate service in both English and French while helping maintain strong client relationships. The successful candidate will coordinate order-related activities, resolve inquiries efficiently, and contribute to a collaborative team committed to service excellence.

Responsibilities:

• Respond to customer and sales inquiries in English and French through phone and email, providing timely and attentive support.

• Process customer orders and related requests accurately while following established service standards and internal procedures.

• Investigate account, order, and service issues to achieve prompt resolution and a positive customer experience.

• Support the setup and maintenance of customer accounts, ensuring information is complete and up to date.

• Monitor shared inboxes and workload queues to action requests within expected timelines.

• Work closely with sales representatives and internal teams to coordinate follow-ups, clarify details, and address customer needs.

• Document interactions, updates, and outcomes clearly across relevant systems to maintain accurate records.

• Assist with continuous improvement efforts and support operational changes or system-related updates as required.