Service Advisor

Job Opportunity

Markham Infiniti, a part of Drive Autogroup is currently seeking a Service Advisor to join their growing team. The Service Advisor is a key member of the Service team responsible for coordinating the service process and experience by assisting customers. Our Company is looking for an individual who takes pride in their work, is organized, reliable, and passionate about providing exceptional service.

Responsibilities

Schedule and arrange efficient and accurate diagnosis of reported problem

Meet & greet customers in-person or via the phone

Experience with CDK

Make repair & preventative maintenance recommendations

Follow up with customer's to ensure their expectations were met/exceeded

Maintain documentation, including PO, invoices, work orders, reports etc.

Follow all organizational safety standards

Adaptable to work evening and weekend shifts as needed

Position involves sitting for long periods of time

Involves the use of office equipment and computers for long periods of time

Qualifications

A minimum of 1 year experience

Experience in the automotive industry preferred

Confident approach with customers to understand their needs

Attention to detail and a positive attitude

Strong communication skills

Ability to work efficiently in a fast-paced environment

Professional phone handling experience

What we Offer

Competitive compensation plans

Collaborative team dynamic and Family-like atmosphere

Supportive work environment

Health and wellness initiatives

Community involvement activities

Exciting company events

Employee purchase plans and company discounts

Your professional journey is more than a series of job titles and responsibilities and we encourage your application even if you don’t meet all the qualifications. If you’re looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.

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