Customer Service Representative - Insurance

Elevate your career in the insurance industry as a Customer Service Representative. This hybrid role is centered on delivering exceptional service through phone and email interactions with customers and brokers.

This full-time position at a dynamic insurance company allows you to work 37.5 hours weekly, with a blend of in-office training and remote flexibility. Your daily responsibilities include handling billing inquiries and resolving customer issues efficiently. The role operates with rotating shifts from Monday to Friday, between 8:00 am and 8:00 pm.

Key Responsibilities:

• Provide timely support for billing inquiries

• Investigate and resolve discrepancies with brokers

• Direct inquiries to appropriate teams for assistance

• Communicate effectively via phone and email

• Take ownership of customer inquiries until resolved

Requirements:

• Previous customer service experience required

• 1-2 years in a contact centre is an asset

• Strong multitasking capabilities

• Proficiency in Microsoft Office Suite

• Bilingual in English and French is a plus

Deliver exceptional service and support in a hybrid environment while contributing to customer satisfaction.
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