Technical Support Agent Customer Care

Position: Technical Support Agent for Customer Care
Embark on a rewarding career as a Technical Support Agent focused on customer care. This remote role demands strong problem-solving skills and a dedication to helping customers resolve technical issues.

This entry-level position offers opportunities for growth within the organization. You'll be responsible for first-level support for POS hardware/software, efficiently handling operational issues, and maintaining excellent customer interactions. A background in customer service and proficiency in Canadian French are key for success.

Key Responsibilities:

• Provide technical support for hardware/software

• Manage and resolve operational technical issues promptly

• Utilize service management tools for incident logging

• Contribute to knowledge base improvements

• Perform administrative support tasks related to customer care

Requirements:

• 1+ years of experience in customer service

• Background in call center environments preferred

• Proficiency in Windows OS mandatory

• A+ or Microsoft certifications beneficial

• Capacity to handle multiple tasks effectively

Deliver exceptional customer service while developing your technical skills in this exciting remote role.
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