Account Analyst - Billing Representative

Are you a customer service professional with previous experience in a fast‑paced call center environment? If so, we have a great prospect for you! Our client in the insurance industry is seeking an Account Analyst to work a 9‑month assignment in support of their Markham location (hybrid role).

The successful candidate will work at a rate of $19.57 per hour and support the Markham, ON office.

All training will be completed on site and is approximately 2 weeks in duration.

Call Centre Hours are Monday‑Friday 8am‑8pm and Saturday 8:30am‑4:30pm. Shift is scheduled for 8hrs (7.5hrs paid). Candidates must be flexible and reliable to work rotating shifts, including evening shifts to 8pm and Saturdays 8:30am‑4:30pm.

• Gain experience working for a well‑known insurance company
• Earn a rate of $19.57 per hour
• Full‑time hours on a 9‑month contract
• Hybrid role 50% of the time (office and remote)

• Call Centre Billing Representative, handling approximately 50 inbound calls per day
• Provide “brilliant” customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers
• Investigate and resolve discrepancies in a joint effort with insurance partners and underwriters on billing‑related matters
• Act as Company Ambassador in supporting inbound billing inquiries
• Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email, resolving issues
• Interpret and identify the customer’s needs and respond appropriately and professionally
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry
• Take ownership of customer relations through service and commitment to follow through

• 1–2 years experience in a contact center environment, preferably within the insurance or banking industry
• Ability to multi‑task in a fast‑paced setting
• Quick to adapt to an evolving surrounding
• Professional telephone and email skills and etiquette
• Proficiency in word processing, Excel and various web‑based programs/Windows applications
• Clear and concise supportive communication and interpersonal skills
• Problem‑solving skills to analyze and resolve customer concerns
• Attendance and punctuality are imperative
• Flexible to work in rotating shifts

Are you interested in the Account Analyst – Billing Representative position in Markham? Apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to developing and implementing strategies to increase equity, diversity and inclusion within the workplace by examining our internal policies, practices and systems throughout the entire life‑cycle of our workforce, including recruitment, retention and advancement for all employees. We support accessibility and accommodation needs throughout the employment life‑cycle.

As a result, we ask that all job applicants identify any accommodation requirements by sending an email to ensure their ability to fully participate in the interview process.