Enercare Service Clerk Position

Position: Enercare Service Clerk Position Available
Take on a Service Clerk position at Enercare Inc. in Markham, Ontario, where you will optimize technician schedules and enhance customer satisfaction daily. This full-time role requires a focus on service delivery and management of customer requests.

As a Service Clerk, reporting to the Operations Manager, you will coordinate the daily operations to ensure that technician resources align with customer demands. You will oversee scheduling, handle service escalations, and reconcile service transactions. This position plays a key role in ensuring Enercare's reputation for delivering exceptional customer service.

Key Responsibilities:

• Allocate technician schedules to meet service demands efficiently

• Manage customer requests for appointment revisions and follow-ups

• Reconcile cash and validate service charges effectively

• Support field technicians with necessary information and changes

• Prepare reports based on incoming demand and performance metrics

Requirements:

• Exceptional customer service skills and the ability to listen

• Proficient in Click Schedule, GERS, and MS Office tools

• Strong organizational skills to excel under pressure

• Completed Grade 12; additional education is beneficial

• Capable of conducting financial analysis and reconciliations

Utilize your expertise in scheduling and customer interaction to support Enercare's commitment to service excellence in Markham.
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