Toyota Financial Services Customer Service Leader

Take charge of customer satisfaction at Toyota Financial Services as a Customer Service Supervisor. Oversee operations and inspire your team to deliver exceptional service.

As a Customer Service Supervisor, you will play a crucial role in managing daily activities and promoting a customer-focused environment. Key areas of focus include coaching team members, analyzing performance metrics, and ensuring compliance with organizational standards. You will influence the overall service framework and help drive continuous improvement initiatives.

Key Responsibilities:

• Manage day-to-day operations and service level expectations

• Provide guidance and structured feedback to associates

• Ensure compliance with policies and procedures

• Oversee quality assurance and risk management processes

• Lead the development of operational procedures

Requirements:

• Degree or diploma in relevant field

• 3+ years’ experience in customer service roles

• Fluent in both English and French

• Strong verbal and written communication skills

• MS Office proficiency required

Become a strategic leader and enhance the customer journey at Toyota Financial Services.
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