Front Desk Associate Talent Pool and Hill Talent Pool

Position: Front Desk Associate Talent Pool and Hill Talent Pool)
Connect With Us - Join Our Talent Pool (Front Desk Associates)
Front Desk Associates are the first point of contact at Myo – creating welcoming, seamless, and high-quality experiences for every client who walks through our doors.

This posting is part of our evergreen approach to building a network of like-minded Front Desk Associates who align with our mission and values. Whether you’re an experienced administrator or just starting your career in client experience, we’d love to connect with you.

While we may have active opportunities, this posting also allows you to express interest in roles across all our York Region clinics (Markham and Richmond)—or simply stay connected for future openings as we continue to grow. You can expect to hear back from us within a week, as building genuine connections matters to us.

If our vision resonates with you, we’d love to hear from you!

What You'll Do:

Provide all clients exceptional service and hospitality in line with Myo standards

Introduce new clients to our service offerings with clear, on‑brand messaging via phone, walk in, written communication

Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management

Ensure all claims, invoices, transactions are submitted and filed accurately

Maintain clean, consistent client notes for seamless service to each client

Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks

Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned

Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next

Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

Who We're Looking For:

You have 1+ years of experience working in a customer service and/or hospitality role

You care deeply about ensuring positive client interactions and experiences

You are proud of the team and workspace you’re a part of, exemplified through a well‑maintained, presentable clinic

You pay attention to every detail – small or big. After all, how much we care is the fuel for our passion

You’re passionate about the work we do, the services we offer and can clearly communicate the long‑term value to our clients

You perform your job duties with consideration and care for business‑driving booking strategies

You thrive in a fast‑paced environment

You are innately curious, always seeking to solve problems, answer questions and better your work product

You show up as your authentic self day in and day out, making your voice heard

You prioritize your own physical and mental health so you can show up as your best version in the workplace

Myo Benefits + Perks:

100% Employer‑Paid Extended Health Benefits for all full‑time employees (must work a minimum of 30+ hours/week to qualify)

Group RRSP with Profit‑Sharing Employer Match

Discounted Pet Insurance through SPOT

Complimentary paid staff treatment sessions

Bonus payout for referral of new team members

Employer‑paid Mental Health Support through Homewood

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