Call Center Representative

Position: Call Center Representative )
Job Description Call Center Representative  Looking for a dynamic opportunity in the insurance industry? Contribute to a customer-focused environment by supporting billing inquiries, assisting customers and brokers, and delivering exceptional service through phone and email interactions.
With a hybrid work model, in office training, and a variety of daily responsibilities, this role offers an engaging and stimulating professional experience.
What is in it for you:
Hourly salary of $19.15. 6-month contract.
Full-time position: 37.5 hours per week.
Rotating shifts within call centre hours.
Monday to Friday: 8:00 am to 8:00 pm.
Hybrid: 2-3 days/week in Markham office.
On-site training for approximately 2 weeks.
Resp onsibilities:
Provide professional, timely, and courteous support to customers and brokers regarding billing inquiries.
Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.
Support inbound insurance and claims-related inquiries and direct customers to the appropriate team for further assistance.
Communicate clearly, effectively, and empathetically with customers by phone and email.
Resolve customer issues and explain available programs and services.
Interpret customer needs and respond appropriately and professionally.
Gather relevant information systematically to ensure seamless customer interactions.
Take ownership of customer inquiries and maintain commitment to follow-up and resolution.
What you will need to succeed:
Previous customer service experience, preferably in a call centre workplace.
12 years of experience in a contact centre environment is considered an asset.
Prior customer service experience in a similar role is considered an asset.
Ability to multitask in a fast-paced environment.
Ability to adapt quickly to changing circumstances.
Professional telephone and email communication skills and etiquette.
Proficiency with word processing software, Microsoft Excel, and various web-based and Windows applications.
Strong communication and interpersonal skills with the ability to provide clear and concise support.
Strong problem-solving skills with the ability to analyze and resolve customer concerns.
Ability to handle a high volume of calls, with a minimum expectation of 70+ calls per day and up to Bilingual in English and French is considered an asset to support customers and brokers through phone and email interactions in both languages.

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