Customer Account Specialist II, Customer Assistance

Job Overview

TD Auto Finance (TDAF) is a division of TD dedicated to automotive financing. This Customer Assistance role works with customers to resolve financial difficulties and collect on the funds owed to TD.

• Make people's day: Deliver outstanding customer service by offering friendly support through your knowledge of TD products, services, and solutions.
• Solve problems efficiently: Resolve customer inquiries at the first point of contact by asking questions and responding with empathy.
• Achieve your goals: Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: Participate in ongoing training and coaching to grow and develop in your role.

After in‑person training and onboarding, you'll work primarily offsite, spending about 95 % of your time at a secure, private workspace. The remaining time is spent at a TD location for in‑person team events.

• High School Diploma or equivalent.
• Previous collection, credit, call‑center, or banking experience is an asset.
• Exceptional listening skills and a curious desire to help customers meet their needs.
• High professional manner with sound judgment, time‑management, and decision‑making skills.
• Ability to multitask and navigate multiple screens with speed and accuracy while balancing performance metrics.
• Digital literacy across a broad range of devices (desktops, laptops, headsets).
• Flexibility, resiliency, and a positive attitude in challenging situations.
• Ability to meet customer needs by offering advice based on their total financial situation and customer lifecycle knowledge.
• Ability to work independently and as part of a team.

Our Total Rewards package includes a base salary, variable compensation, health and wellness benefits, savings and retirement programs, paid time off, banking benefits, career development, and recognition programs.

Regular career and performance conversations, access to online learning, and mentoring programs help you unlock future opportunities within TD.

In‑person training and onboarding sessions are held at 3500 Steeles Ave East, Markham, for 8–10 weeks to ensure you have everything you need to succeed.

Hiring managers will reach out to candidates of interest to schedule an interview. Outcomes are communicated by email or phone.

Your accessibility is important to us. Please let us know if you would like accommodations (e.g., accessible meeting rooms, captioning for virtual interviews) to help you participate throughout the interview process.

14201 – Banking, insurance and other financial clerks.