Customer Service Specialist at J&J

Join J&J's Vision team as a Customer Service Specialist dedicated to supporting pediatric and aging eye patients. Utilize your order fulfillment skills and resolve customer inquiries in this dynamic role.

As a Customer Service Representative, you will manage order fulfillment activities and communicate effectively with customers. You will need at least two years of customer service experience, knowledge of SAP, and the ability to solve issues proactively. This role synthesizes internal collaboration to enhance customer relationships and service effectiveness.

Key Responsibilities:

• Process customer orders via multiple channels

• Resolve queries and complaints with effective solutions

• Provide insights on product availability and stock status

• Collaborate with internal teams for process improvement

• Maintain detailed customer account information

Requirements:

• High school diploma or equivalent

• Two years of customer service experience required

• Strong SAP and Microsoft Office skills

• Excellent communication and organizational abilities

• Detail-oriented with a focus on data accuracy

Become a vital communication link for J&J while enhancing customer satisfaction and service excellence.
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