Support Operation Manager for SpaSoft

Become the Support Operation Manager for Spa Soft in Phoenix, Arizona, where you will drive team success in customer service. Your leadership will focus on case management and staff development.

This pivotal role involves leading the Spa Soft support team to deliver outstanding customer care. You will prioritize and delegate support cases, ensuring timely responses and creating a positive workplace culture. Additionally, you will be responsible for training new hires and developing procedures to improve efficiency and accessibility within the team.

Key Responsibilities:

• Lead the team in customer service excellence

• Analyze and delegate support workload for timely resolution

• Mentor staff to enhance technical skills and support practices

• Ensure up-to-date software is effectively implemented at client locations

• Maintain case information within

Requirements:

• College degree or equivalent required

• Minimum of two years in IT within hospitality

• Strong grasp of software systems and database management

• Detail-oriented with excellent follow-through

• Proven problem-solving and leadership skills

Lead the support team to success and drive operational excellence with Spa Soft in Phoenix.
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