Airline Support Specialist at API

Enhance airline operations as an Airline Support Specialist with Accommodations Plus International (API). This full-time role focuses on customer service and logistical support for airline partners.

As an Airline Support Specialist, you will serve as the on-site liaison for API, managing hotel and transportation reservations for airline crews. Your expertise will guide customer interactions and ensure accurate processing of requests while fostering professional relationships. Flexibility is essential, with shifts that may include mornings, evenings, weekends, and holidays to meet business needs.

Key Responsibilities:

• Serve as the primary contact for airline partners

• Process all client requests promptly and accurately

• Follow up to ensure client satisfaction

• Negotiate with vendors for optimal service outcomes

• Adapt to irregular operations as needed

Requirements:

• Excellent interpersonal and writing skills

• Background in customer service preferred

• Knowledge of GDS and reservation systems a plus

• Detail-oriented with strong organizational skills

• Availability for flexible working hours

Leverage your customer service skills and airline knowledge to create impactful solutions for API and its partners.
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