Bilingual; English​/French Customer Account Specialist II, Customer Assistance

Position: Bilingual (English/French) Customer Account Specialist II, Customer Assistance
## Bilingual Customer Account Specialist II, Customer Assistance Apply remote type:
Hybrid locations:
Markham, Ontario time type:
Full time posted on:
Posted Todayjob requisition :
R _1494806
*
* Work Location:

** Markham, Ontario, Canada
*
* Hours:

** 37.5
** Line of Business:
** Personal & Commercial Banking
** Pay Details:**$47,200 - $66,600 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
*
* Job Description:

**** Department Overview
** TD Auto Finance (TDAF) offers extensive financing solutions for the Prime and Non-Prime automotive markets, as well as for recreational and leisure vehicles. At TDAF Customer Assistance, our role is to work with customers to help them resolve their financial difficulties, while collecting on the funds owing to TD. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.
** Job Details
**** What You’ll Do
** As the voice of TD, you’ll be passionate about understanding our customers.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:
* ** Make people’s day:
** strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
* ** Solve problems efficiently:
** resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
* ** Achieve your goals:
** consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
* ** Never stop learning:
** actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
** Where You’ll Work
** After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace. Your remaining time will be spent at a TD location for in-person team events and experiences.  The hiring manager will provide more information about how this works for their team.
** Job Requirements
**** What You Need to Succeed
** We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
* High School Diploma or equivalent
* Previous collection, credit experience and or call center and banking experience are an asset
* Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
* Must display a high professional manner, along with sound judgment, time - management and decision-making skills.
* Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
* Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.).
* Flexibility, resiliency, and a positive attitude when responding to challenging situations.
* Expected to meet the needs of customers by offering advice based on their total financial situation and…